Wednesday, 23 November 2016

HOW TO TREAT FAKE POP



After the Sender upload a POP for fund paid, wait for 48hours

Once the Half mark Green circle changes to Question Mark, 

Open the Order chat box (Message) that is above the details button of the order 

You will see a conversation being initiated by CRO, then upload the Fake POP there

Screenshot the conversation box and copy the Order number 

Go to your Bank to collect Bank Statement for the period under review (stamped and sealed)

Then goto Support and create a ticket 

Choose - Inform about fraud or dissenters as your topic 

Then go ahead to write about the fake POP, attach the your Bank Statement and the conversation box you screenshot earlier 

Drop the Order number as well too

Click on Save

Wait for Support/CRO team to act on your complaint

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